Our training activities
Service Design South is a hands on course, an opportunity for peer learning and professional networking. Live a learning experience worth remembering.
Monday 8 July
Expectations and client briefs
Clarity making session on service design tools and frameworks,
sharing expectations and challenging design perspectives.
Team activity and design challenge launch.
Tuesday 9 July
Immersion into design research, techniques and practice.
Collecting knowledge, discovering insights and field activities.
Visualising and presenting research results.
Wednesday 10 July
Reframing and ideation
Reframing the problem, from research statements to brainstorming questions.
Idea generation and facilitation techniques, co-design session with project stakeholders.
Thursday 11 July
Prototyping and testing
Prototyping services, from front stage experience to back stage operations.
Creating prototyping pan, testing session, collecting feedback and iteration cycles.
Friday 12 July
Service blueprinting, connecting backstage operations with current capacity, resources, roles and support systems.
Business model, cost structure, financing and ROI.
saturday 13 July
Presentation and feedback
Adoption strategy, implementation plan and integration.
Pitch of design intervention and service deliverables.
Group coaching and feedback session.