Our training activities

Service Design South is a hands on course, an opportunity for peer learning and professional networking. Live a learning experience worth remembering.

DAY 1

Monday 8 July

Expectations and client briefs

Clarity making session on service design tools and frameworks,
sharing expectations and challenging design perspectives.
Team activity and design challenge launch.

DAY 2

Tuesday 9 July

Field research

Immersion into design research, techniques and practice.
Collecting knowledge, discovering insights and field activities.
Visualising and presenting research results.

DAY 3

Wednesday 10 July

Reframing and ideation

Reframing the problem, from research statements to brainstorming questions.
Idea generation and facilitation techniques, co-design session with project stakeholders.

DAY 4

Thursday 11 July

Prototyping and testing

Prototyping services, from front stage experience to back stage operations.
Creating prototyping pan, testing session, collecting feedback and iteration cycles.

DAY 5

Friday 12 July

Backstage operations

Service blueprinting, connecting backstage operations with current capacity, resources, roles and support systems.
Business model, cost structure, financing and ROI.

Evening Special!
Service Design Drinks informal networking with talk by iDIB Group.

DAY 6

saturday 13 July

Presentation and feedback

Adoption strategy, implementation plan and integration.
Pitch of design intervention and service deliverables.
Group coaching and feedback session.

Our Tutors

Vincenzo Di Maria


Service Designer and network catalyst
at commonground srl

Vincenzo on Linkedin

Jonas Piet


Service Designer at ING Bank Amsterdam
and partner at InWithForward

Jonas on Linkedin

Giovanni Ruello


Senior Service Designer
at Bosch

Giovanni on Linkedin

Summer is coming!
Will you be part of next Service Design South experience?

Yes, I want to book my spot! Download info pack

46 people from 25 different countries already came to Sicily for Design South!

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