Here I actually learned what can be designed to provide a service for citizens, with certain tools and methods. In the end we can assist local government to follow a similar approach, to be more service oriented.
What struck me most is actually that every person has his own needs, and that really influence how we design the whole service: it is a good reminder for public sector - that it's not just a big community but it consists of every single human being.
For me, that's the biggest takeaway from this course.
I would feel confident now to take on a project with more of a service perspective, if a client asks me.
Before, I was a bit unsure, even though a lot of these things I’ve had already in my master's degree, but it wasn’t labelled as service design, it wasn’t targeted to the specific service design projects. I would be uncertain if I could deliver what they were actually asking for.
So now I know more what I’m talking about, and I could say what I can do and what I cannot do.
And also I have a feeling for a time scale of things.
We worked on a project for a third sector organization, a theme park dedicated to Archimede. It was very interesting because the park was really bad service wise, therefore we had the chance to apply every single method we learned in terms of research, prototyping and testing. We worked a lot on the research to then provide some solutions, that from the outside might look very simple, but that in reality were revolutionary for the client.
They loved our work. We also managed to change their internal procedures.
It was an experience that, beyond the educational aspect of learning about service design, it was a personal challenge to understand not only what I can or cannot do, but also how to relate to people, how to collaborate effectively, and to work with a team.
I certainly met some difficulties that helped to make it even more special.
We did a lot and we learned a lot. It has been an intense course, at so many different levels
What I was missing before I came here is actual tools and ideas around how to map something for beginning to end.
A lot of the work we have been doing is experimental, and kind of feeling our way and this has given us a much larger view of how we can create things step by step, how we can incorporate design process, how to create research and develop insights, and really importantly analysis.
I’m taking back home a complete change of perspective on my life, which is not a little thing. And then people.
A number of people and their stories, from all over the world.
A place, Siracusa, where there is very little competition, which may sounds crazy nowadays.
And an attachment to Sicily which I certainly didn’t have before coming here.
Mapping the user experience of international tourists visiting Siracusa using the new mobility service called Siracusa D’Amare,
starting from information available online and on printed material to the electric buses running through the historical centre.
The challenge is to identify the limits and the maximum capacity of the service during peak hours in the high season
Build awareness to develop the current techno-park experience into a scientiﬁc cultural centre able to attract a wider scientiﬁc community, engage local groups of stakeholders as well as other cultural associations.
Developing a digital platform to encourage shared services and social interactions between independent travellers, guests of the ﬁrst hostel in Siracusa. Developing a replicable and scalable model to be used in any hostel and any city to allow visitors to access shared services such as mobility, information exchange, alternative hospitality, local knowledge and social networking.
Our creative team that is making everything possible
Vincenzo Di Maria