The third edition of Service Design South took place in July 2017 and lasted 6 days. For the first year we switched to a more compact and intense programme, spending the first day on theory, tools and processes and 5 days on client work.
We welcomed a wide range of international professionals with mixed skills and previous knowledge of service design. We based most of the learning on practical activities and informal discussion moments. Different groups worked with local clients on different challenges to create tangible prototypes and service components to share on the last day of the course.
We learnt that feedback is important and that people learn at different speed. One to one coaching on individual learning journey and personal projects became very relevant.
By the way, we had drunken-granitas, few nice fish based dinners and a boat tour!
CREATE A BETTER BOOKING EXPERIENCE FOR TOURISTS & STAFF
Design a better journey to book services for tourists with local service providers. Reduce the risk of unpleasant surprises for tourists, and if they do happen, find ways for the Info Point staff to respond and provide recovery.
MANAGEMENT TRAINING WITH LOCAL ORGANIZATIONS
Design a value proposition for management training for local Sicilian organisations. Which types of organisations would you target and what might the training ‘product’ look like? Expanding the local network of Ortigia Business School to create connections between Sicilian SMEs and Mediterranean Corporate clients.
EXTENDING LEARNING BEYOND tHE CLASSROOM
Identify opportunities and barriers for the Italian Academy to make learning Italian a great experience, happening over time. Design and test concrete interventions with current students, taking into account the realities of their daily lives, and make sure that what you propose can be implemented by the staff team.